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Chapter 1 reading Systems in Global crinkle Today MIS -L10/e Multiple Choices 1. When nearly all nubble personal credit line processes argon digitally enabled, fall off firmness the firm is to a greater extent competitive and efficient. 2. Which air objective refers to the achievement of higher levels of efficiency and productivity? crystallise purpose Operational excellence 3. Which task objective refers to increase a companys revenues while decreasing its costs? good purpose guest and supplier intimacy 4. Which of the following consists of all the hardw be and software that a firm needs to achieve its business objectives? mark dissolver Information engineering 5. Data shaped into meaningful form are called determine Answer reading. 6. Raw facts that have not been organized into a expedient form are called amend Answer selective selective education. 7. Which activity of an information scheme converts raw input into a meaningful form? define Answer Processing 8 . Which activity of an information dodging helps an organization evaluate or correct the input stage? conciliate Answer Feedback 9. Computer literacy foc intents chiefly on Correct Answer a knowledge of information technology. 10.The business for monitoring the daily activities of a business falls to this organizational level Correct Answer Middle concern. 11. The worlds largest and most widely use net is the Correct Answer Internet. 12. The linkage of two or more computers unneurotic to share data or resources is called a(n) Correct Answer network. 13. Which of the following could not be classified a complementary organizational asset demand to optimize returns from information technology investments? Correct Answer The Internet and telecommunications infrastructure. 4. The practiced approach to information systems includes Correct Answer computer science, management science, and trading operations research. 15. Which of the following would not be classified as a technic al approach to the study of information systems? Correct Answer Economics neat or infatuated 1. Changes in the business environment such as rude(a) accounting laws are spurring the growth of digital information. Correct Answer truthful 2. Business processes refer to the streamlining of standard operating procedures in order to eliminate bottlenecks. Correct Answer fictitious . There is a growing interdependence between a firms ability to use information technology and its ability to implement corporate strategies and achieve corporate goals. Correct Answer true up 4. The more intimacy a business tail create with its suppliers, the more it erect lower costs. Correct Answer neat 5. Federal and state regulations can force a business to rectify its information systems. Correct Answer True 6. Information is defined as data that has been shaped into a form that is meaningful and useful to forgiving beings. Correct Answer True 7.Information system input only captures data from i nside the business but not from its external environment. Correct Answer False 8. Members of the organization evaluate and correct inputs through feedback. Correct Answer True 9. Computer literacy focuses on both people and technology. Correct Answer False 10. Knowledge workers are engineers or architects who design products or services. Correct Answer True 11. Each organization has a unique culture. Correct Answer True 12. The Internet has created a universal technology programme that allows businesses to create new services.Correct Answer True 13. Intranets and extranets use the same technology platforms as the Internet. Correct Answer True 14. Complementary assets are those assets ask to derive value from a secondary investment. Correct Answer False 15. It can be said that all information systems are forms of behavioural systems. Correct Answer False Essay 1. Provide an overview of the six business objectives of information systems. 2. Information systems produce the informatio n that organizations need to make decisions, get word operations, analyze problems, and create new products or services.Identify and describe the three activities raise in information systems. 3. excuse the difference between computer literacy and information literacy. 4. Briefly describe how information systems influence organizations, people, and technology. 5. The study of information systems is a multidisciplinary field. Identify the six major disciplines that contribute problems, issues, and solutions to the study of information systems. Explain why no iodin theory or perspective dominates. Chapter 2 Global E-Business How Businesses Use Information Systems Multiple Choices 1.Logically occupyd sets of activities that define how business tasks are performed are called Correct Answer business processes. 2. Which business intimacy is responsible for providing customer service support? Correct Answer sales and marketing 3. Which business function is responsible for determining where to locate new plants? Correct Answer Production and manufacturing 4. Which business function is responsible for bring in payroll transactions? Correct Answer Accounting and finance 5. Which face of system tracks elementary activities of an organization? Correct Answer effect process system (TPS) . Which slip of system produces reports on a regular plan in a predetermined format? Correct Answer wariness information system 7. Which type of system is most often utilize for analyzing data? Correct Answer Decision-support system 8. These systems address nonroutine decisions requiring judgment, evaluation, and insight because thither is no agreed-on procedure for arriving at a solution. Correct Answer executive director support systems 9. Systems that span all functional areas and focus on writ of execution business processes across the firm are called Correct Answer opening move applications. 0. Which system salt aways all organizational data in a single central data re pository? Correct Answer Enterprise system 11. Which of the following would not describe how a firm can win from supply chain management systems? Correct Answer Control the actions of machines and equipment 12. Which type of enterprisingness application is specifically used to help a business increase sales? Correct Answer Customer relationship management (CRM) system 13. Which type of enterprise application stores directories of employees with special areas of expertise?Correct Answer Knowledge management system 14. This term refers to the use of digital technology and the Internet to execute the major business processes in an enterprise Correct Answer Electronic business. 15. Which person is responsible for the overall use of information technology in a large conglomerate? Correct Answer Chief Information Officer (CIO) True/False 1. Business processes refer to the manner in which work is organized, coordinated, and focused to produce a valuable product or service. Correct Answer True 2.Information systems prove business processes by enabling enti believe new processes that are confident of transforming the business. Correct Answer True 3. A well-designed single system can provide all the information an organization needs. Correct Answer False 4. A human resource system is designed to plan the long force needs of an organization. Correct Answer True 5. Transaction bear on systems are designed primarily to analyze data and provide midweekly reports to middle managers. Correct Answer False 6. Much of the data in management information systems comes from transaction processing systems (TPS).Correct Answer True 7. Transaction processing systems generally are flexible and have tremendous analytic capabilities. Correct Answer False 8. Decision support systems (DSS) often rely on information from external sources. Correct Answer True 9. decision maker support systems are designed to address nonroutine decisions requiring judgment, evaluation, and insight. C orrect Answer True 10. Transaction processing systems are the only system that uses portals to present information to senior executives. Correct Answer False 11.Supply chain management (SCM) systems are designed to collect data from various key business processes and store the data in a single central data repository. Correct Answer False 12. Customer relationship management (CRM) systems help firms identify, attract, and carry on the most profitable customers. Correct Answer True 13. Intranets are infixed networks built with the same tools and communication standards as the Internet and are used for the internal distribution of information to employees. Correct Answer True 14. acquire and selling goods and services over the Internet is referred to as e-commerce.Correct Answer True 15. Computer programmers constitute the principal liaisons between the information systems group and the lodge of the organization. Correct Answer False Essay 1. What are business processes? What purp oses do they serve in the firm? 2. Explain the difference between a management information system and a decision-support system as they relate to middle managers. 3. Discuss the interrelationships among TPS, MIS, DSS, and ESS systems. 4. What is the function of a CRM system? 5. Businesses today are enabled by or based upon digital networks. What is meant by e-business and e-commerce?